Returns & Exchanges Policy
At The Christian Vibes, we want you to feel confident about your purchase. Please review our return and exchange policy below before placing your order.
Returns
We accept eligible return requests within 14 days of delivery.
To be eligible for a return, the item must be:
• Unworn and unused
• Unwashed
• In its original condition
• Free from stains, odors, pet hair, deodorant marks, makeup, or other signs of wear
• Returned with any original tags or packaging, when applicable
Items that do not meet these conditions may not be eligible for a refund.
To request a return, please contact us at contact@thechristianvibes.com within 14 days of delivery and include your order number and reason for the return.
Please do not send an item back without first contacting us.
Exchanges
Need a different size? We’re happy to help with eligible size exchanges, subject to product availability.
Exchange requests must be made within 14 days of delivery, and the item must meet the same eligibility requirements listed above.
Customers are responsible for return shipping costs associated with size exchanges or exchanges resulting from an incorrect size or item selected when placing the order.
If the requested replacement item or size is unavailable, we may offer a refund for the eligible returned item instead.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at contact@thechristianvibes.com as soon as possible after delivery.
Please include your order number and clear photos showing the issue.
If we determine that the item was damaged, defective, or incorrect due to our error, we will work with you to provide an appropriate replacement or refund at no additional shipping cost to you.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable, except when the return is the result of an error by The Christian Vibes or an eligible damaged or defective item.
We are not responsible for delays caused by your bank or payment provider after a refund has been issued.
Return Shipping
Unless the return is due to our error or an eligible damaged, defective, or incorrect item, customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping method when returning an item. The Christian Vibes is not responsible for return packages that are lost or damaged in transit before they are received by us.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Items that have been worn, washed, altered, or damaged after delivery
• Items showing signs of use, stains, odors, makeup, deodorant, pet hair, or other wear
• Gift cards
• Items marked as final sale, when clearly identified as such at the time of purchase
• Personalized or custom-made products, if offered
This does not affect claims involving items that arrived damaged, defective, or incorrect.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.
We cannot guarantee that an address can be changed after an order has been placed.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.
Please also contact us at contact@thechristianvibes.com so we can assist you in reviewing the situation.
A carrier's delivery confirmation does not automatically guarantee eligibility for a replacement or refund. Each situation will be reviewed individually.
Order Changes and Cancellations
We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible at contact@thechristianvibes.com.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
Sale and Promotional Items
Unless specifically marked as Final Sale, eligible items purchased with a promotional code or during a sale may be returned under the same requirements described in this policy.
Refunds will be based on the actual amount paid for the item, excluding any non-refundable shipping charges.
Questions
If you have questions about a return, exchange, or your order, please contact us at:
The Christian Vibes
Wear your faith. Live your purpose.